How much does your shipping cost?

For orders over £200 our shipping is free*. For orders less than £200, our shipping is charged at £9.99 for most of our items. 

*Unfortunately our courier service ParcelForce does not classify Scotland as within mainland UK (we don't understand it either!)... but this means that it costs us much more to send our products to Scotland. Therefore, we cannot extend our free shipping offer to orders from Scotland or Northern Ireland. 

How does the MDF arrive?

All of our MDF comes in packs of 120cm lengths. This enables us to keep within courier limits and offer a competitive delivery service across the UK. Therefore if you have a panel design that is above 120cm in height there is some assembly required. Don't worry though we provide everything you need to join the pieces and make it look like one seamless piece of MDF.

I have a fitted fridge and dishwasher, will the kitchen cabinets kit work for me?

Yes the kit will work for kitchens with fitted fridge freezers, dishwashers and other appliances. Many of these will have different door hinges from standard cabinets, we recommend taking a photo or video of the hinge before you unscrew it.

Is eggshell paint hard-wearing enough for kitchen cabinets?

To get the best finish for your cabinets and to make sure your new look is as hard-wearing as possible we recommend applying multiple coats of paint and letting the cabinets fully dry between coats.
While using your kitchen it's inviable that cabinets will get knocked and slammed. We recommend storing any left over paint you have, this way you always have some to keep your refreshed kitchen looking tip-top!

Does the Kitchen Upcycling kit work on all cabinet surfaces?

Our kit can be used for all types of kitchen cabinet surfaces such as laminate. We provide the tools needed to prep any type of cabinet surface to upcycle into your new design. 

Do I need to be a great DIY’er to use Roomix?

Not at all! Our kits are super easy-to-use. Roomix is right for you if you’re completely new to DIY, you're trying a new type of project or you just like the convenience of having everything delivered to your door.

Is the wood primed?

The wood is not pre-primed however there is a pot of wood primer and a brush in the installation tools and materials so you can easily do this when installing the wall panels.

How do I wall panel on multiple walls?

Currently one kit = one wall. If you have multiple walls then you will need one kit per wall. Make sure you get the right sized kit for the wall you are panelling.

Will I need to cut the wood?

There is some trimming needed to fit your space but everything you need to do this is in the installation tools and our How To Guide gives some simple steps with illustrations if you need it - we have tried to make it as easy as possible.

What about delivery and tracking?

All our kits come with fully tracked delivery in 3-5 working days. When your order is dispatched you will receive an email from our courier service to manage and track the delivery.

We currently ship to the UK only, including Northern Ireland. This does not include the Channel Islands.

    How do refunds and returns work?

    If you have a problem with a product or kit please contact our customer service’s team on live chat, Whatsapp or email hello@roomixdiy.com. We will arrange a return label for you so you can return any unused products.

    How thick are the wood panels in the panelling kits?

    Our panel sizes have been carefully chosen with help from customers and our community. MDF panels come in 6mm thickness as standard. Some of the kits will have a small number of MDF panels at 3mm to add as a trim and to cover any gaps.

    Can I buy and replace individual items? 

    We don’t sell individual items, instead bundling our items into project kits. But, if something breaks, or you run out or something part way through a project,  get in touch and we might be able to replace it for you.

    Are the kits safe for children?

    We don’t recommend that children use our kits. They contain things which could be dangerous for kids, like saws, hammers, glue and nails.

    What if I get stuck? 

    If you get stuck using our video and illustrated guides we’re on hand to help. Use the live chat function on the site, or Whatsapp us.

    What do I get in a DIY kit?

    Our kits come with everything you need to complete your project. That means just the right amount of materials, plus tools and an illustrated guide to take you through your project step-by-step. To see what exactly you will receive check out the ‘what’s in the kit’ section on the relevant product page.

    If you’ve used our visualiser tool, you will also receive a PDF of your personalised layout plan with the exact measurements needed for your project.