Delivery & Returns
Last updated Jan 12, 2024
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.roomixdiy.com/pages/terms-of-service.
Please carefully review our Delivery and Returns Policy when purchasing our products. This policy will apply to any order you place with us.
What are my delivery options?
We offer standard shipping in 3 to 5 working days for £9.99. Tracking will be shared once the order has been dispatched.
We provide standard offshore deliveries to Northern Ireland and Scotland at £24.99.
We offer free standard shipping on orders over £200 excluding offshore delivery.
Free shipping promotion is running from 12th Jan 2024 until 23:59 on 31st Jan 2024. Excludes Isle of Man and Northern Ireland.
Orders made bespoke e.g. custom cut timber or personalized products, will be delivered in 5-12 working days.
As production time for bespoke floor bed orders is slightly longer, they will be delivered between 20-30 days.
You can get a more accurate delivery date by contacting firstname.lastname@example.org.
Do you deliver internationally?
We do not offer international shipping.
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
This does not affect your statutory rights. For more information please refer to our Terms.
In some cases a third-party supplier may be managing our inventory e.g. Lick Paint, and will be responsible for shipping your products.
Who do I contact about delivery information?
If you have any further questions or comments, you may contact us by email at email@example.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unused with tags or barcodes, and in its original packaging. You'll also need the receipt or proof of purchase.
We charge a £9.99 fee per return to cover shipping and handling. This will be deducted from your full refund amount.
To start a return, you can contact us at firstname.lastname@example.org.
Items sent back to us without first requesting a return will not be accepted. If your return is accepted, depending on the size of your return we’ll either arrange a courier to collect the return on a working day of your choice OR send you a return shipping label, as well as instructions on how and where to send your package. You may have to pay a fee towards the cost of getting the products back to us.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) or any custom cut wood products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return questions at email@example.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.